Listed below are answers to some of our most commonly asked questions regarding Whirlpool® Certified Care Plans.
A. If you chose the online fulfillment option, your contract will be sent to you via email 24 hours after your purchase has been completed. If your contract has not been received at the email address you provided please check your junk folder, if it is not there please notify us at 1-800-807-6777. If you chose the offline fulfillment option, your contract will be mailed to you within 10 business days after your date of purchase. If it has not arrived through the mail after ten business days, please notify us at 1-800-807-6777.
A. You may pay all at once, but you have the option to pay in 3 consecutive monthly installments.
A. Payment may be made by Visa or MasterCard.
A. Your credit card will be charged monthly on the same date as your purchase date for a total of 3 consecutive installments. An administration fee is applied to installment plans.
A. If you purchased Your Plan during the applicable manufacturer’s warranty, your benefits begin on the day that the manufacturer’s complete parts and labour warranty expires. If you purchased Your Plan within 60 days after the expiration of the applicable manufacturer’s complete parts and labour warranty, Your benefits begin 30 days from the purchase date of this Plan.
A. Inspection of the product is not required. Your product must be in working condition prior to purchasing a Certified Care plan. lf you purchased Your Plan within 60 days after the expiration of the manufacturer’s warranty, Your coverage begins 30 days from the purchase date of the plan.
A. Yes. If you purchase a plan while still covered by your manufacturer’s warranty, your Certified Care plan will begin after the expiration date of the manufacturer’s warranty.
A. Once your plan is in effect, you can call toll-free 1-800-807-6777, to obtain authorization for repair or referral to the nearest authorized service provider. We are available 8:00 am to 8:00 pm Monday through Friday and 9:00 am to 4:00 pm Saturday. All times are based on Eastern Standard Time. Service will normally be available during regular business hours of the authorized service provider.
A. We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed.
A. Depending on the age of your product, we may offer a 1, 2 or 4-year benefit plan. You may also have the option to renew your plan. To inquire if renewal of your plan is available, please call us at 1-800-807-6777 for pricing and details.
A. If you purchase an extended service plan on multiple appliances in the same purchase, you may qualify for a discount depending on the number of appliances. Not only does this save you money, but you will have added convenience by having your benefits through the same company.
A. Whirlpool Canada has an impressive portfolio of high consumer-appeal brands that includes Whirlpool®, Maytag®, KitchenAid®, Jenn-Air® , and Amana®.
A. We strive to provide you with the best coverage for the lowest price. To pass the best price on to you, it is sometimes necessary to split your order into multiple contracts.
A. One of our Authorized Service Technicians in your area will perform the service on your product.
A. We have service providers across Canada. If you are in a very remote location, it may take additional time to get the repair completed. Please contact your contract administrator via email correspondence at CustomerService@CertifiedCare.ca to notify us of your change of address.
A. During the term of your Plan, if the same component fails three (3) times and that Whirlpool Product requires a fourth (4th) repair, as determined by Us, We will provide a replacement product or issue a purchase discount allowance as outlined above. Component failures during Our Manufacturer’s Warranty or during a term outside the Service Period, as indicated on the Schedule Page of your plan, do not count toward the No Lemon Guarantee.
The contract is fulfilled in its entirety if your product has been replaced. A new contract must be issued for benefits on your replacement product.
A. If you sell your product, you can transfer the extended service plan to the new owner. Just contact us at CustomerService@CertifiedCare.ca to update your records. You will need the contract number, date of new ownership, new owner’s name, complete address, and telephone number.
If you purchase a new product before your plan expires, you may receive a pro-rated refund for the remaining time left on your contract.
A. No, commercial appliances or appliances used in a commercial setting are not eligible.
A. You may add a Certified Plan to your major appliance(s) anytime within the 426 days of your product delivery date. Certified Care plans can be renewed up until the product is 10 years of age, subject to certain conditions.
A. Products from any of the Whirlpool family of brands can be listed on the same Certified Care plan. The Whirlpool family of brands includes Jenn-Air®, KitchenAid® , Maytag®, Whirlpool® and Amana®.
A. You will be required to have this information in order to obtain service on your product. The model and serial can be located on the appliance. Please call our Customer Service Centre at 1-800-807-6777 or use Where’s my model number? for assistance in finding this information on your product.
A. You can revisit our website or call toll-free 1-800-807-6777 to purchase a Certified Care plan. You may add a Certified Care plan to your major appliance(s) anytime within 426 days of your product delivery date. Make sure your product is registered so that we may notify you when your warranty is about to expire. Note: The price of your plan is lower when your product is within warranty than if you purchase after your warranty expires.
A. The obligor under the Certified Care plan is Whirlpool Canada LP.
A. You can cancel at anytime by completing our contact form here or in writing at Certified Care, Whirlpool Canada LP, 200-6750 Century Avenue, Mississauga, ON L5N 0B7. You will receive a pro-rated refund based on the method specified in your contract.
If you have further questions, please Contact Us for a representative to assist you.